SUPPORT

The following table shows isolated issues that have occurred, and how to quickly identify and resolve any that may apply.

If not listed below, please contact Technical Support by email or contact form at bottom of this page. Thank you

ProblemSolution
Brief low visibility reportsClean insects from sensor windows
Wind always ‘calm’Replace wind sensor
Dewpoint too lowReplace dewpoint sensor
Loss of temp/dew/windModel SA1000-2000 Model SA3000
Update MTR softwareDownload and update software
Update netlink softwareDownload and update netlink
Netlink setupConfigure Netlink on LAN
Data not onlineCheck account status
System not respondingCheck batteries

Contact Technical Support

Potomac Aviation Technology Corp    +1 202 575 5700   EST USA

Email Technical Support

Revolutionizing access by air to rural and remote communities world-wide

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