The following self-help information addresses isolated issues that have come up over many years. The following shows you how to quickly and easily identify and resolve, as may apply to your situation.
If your issue is not listed below, please contact Tech Support directly as noted on bottom of page. Thank you
PROBLEM: INTERMITTENT LOW VISIBILITY
Visibility sensor lenses can be obscured by insect nesting.
A simple wipe clean of the visibility sensor windows addresses this issue. Internal feedback will maintain the sensor’s calibration
PROBLEM: WIND SENSOR ALWAYS CALM
The first wind speed sensors from the late 1990’s used magnetic elements that can eventually wear out, reporting wind ‘calm.’
The download below shows you how to identify these early sensors, and how to easily replace with direct-replacement optical components that eliminate this concern.
PROBLEM: LOSS OF WIND, TEMPERATURE AND DEWPOINT
On rare occasion we have seen magnetically induced spikes from direct lightning strikes can exceed the system’s basic multi-layered surge protection, damaging one interface that affects all three sensors.
The following link shows you how to identify, check and correct, including how to retrofit with a module that eliminates this concern.
PROBLEM: DEWPOINT TOO LOW
After many years at a location with extraordinarily high sustained humidity, the dewpoint sensor gave low readings.
The download below shows hot to easily replace this sensor in the field.
PROBLEM: MICROTOWER SOFTWARE UPDATES
Periodically we update and enhance MicroTower software and capabilities, which requires a software download and update.
We can also remotely adjust most features, but occasionally someone needs custom configuration not available remotely.
System updates are available on request, and are sent by email link.
Link below shows how to manually download and install updates at the MicroTower site.
PROBLEM: NETLINK SOFTWARE UPDATES
Periodically we update the firmware and capabilities in the Netlink. Changes can include feature enhancements, more rapid update to the internet, updated internal graphics capabilities on the LAN, and more.
When Netlink is connected to the internet updates are normally done and updated remotely. Occasionally local LAN and/or security will block remote updating.
The download below shows you how to manually download and install Netlink updates at the site behind your firewall, if needed.
PROBLEM: YOUR DATA NOT AVAILABLE ON THE INTERNET
Every MicroTower has two redundant paths connecting to the internet: 1) Netlink, which connects through your local LAN (where equipped), and 2) global Satellite Communications.
For your data not to reach the internet requires both Netlink and Global Satcomm are offline.
Your Netlink may be offline because of issues with your local Internet connection or setup.
Global Satcomm connectivity requires maintaining an active account at low annual cost. We manage this so you get our group discount. Although we try to reach out, sometimes airports let this lapse and their Satcomm goes offline.
If you are also equipped with Netlink, Global Satcomm is only needed as automatic backup to your Netlink.
PROBLEM: SYSTEM ‘NOT RESPONDING’
MicroTower is battery powered. Its batteries are charged daily by either solar array during the day, or AC circuit which may be continuous or intermittent (such as from runway lighting).
For solar or intermittent AC installations, daily charging and discharging eventually wears out the batteries. If MicroTower’s batteries are more than 5+ years old, or not being charged by solar or AC for whatever reason, the equipment eventually enters a low-power standby mode.
Check for damaged batteries. Confirm solar charging is functional
TECH SUPPORT AVAILABLE
Potomac Aviation Technology Corp +1 202 575 5700 EST USA